Nestor Consulting / CRM
Your customer doesn’t experience your departments.
They experience one company. Our CRM runs on the same data as the ERP rather than beside it — one record carrying the customer, their vehicles, every job card and invoice, and every conversation.
One record
Your customer doesn't experience your departments.
They experience one company. But in most dealerships the showroom, the workshop, the parts counter and accounts each hold a different version of the same person — and none of them can see the others.
Our CRM runs on the same data as the ERP rather than beside it. One record carries the customer, their vehicles, every job card and invoice, and every conversation — so the service advisor picking up the phone knows what the workshop did last month and what accounts is still waiting on.
That's also what makes retention work. Service intervals, warranty expiry and follow-up calls stop depending on somebody remembering.
Inside the CRM
Every job card on one board, with the parts hold-ups visible before the customer calls to ask.
Retention driven by the data rather than by whoever remembers to chase.
Screens are illustrative of the working views — layouts and fields are configured to each dealership’s own process.
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Let's build something that moves your business forward.
Whether it's an ERP decision you're weighing up, a system that needs auditing, analytics you can't get out of your current setup, or a process that needs rethinking — start with a conversation.